Your Request Has Been Received
A Zurple representative will contact you within 1–3 business days.
All cancellation requests are subject to Zurple’s terms and conditions as specified on the web form signed on the subscription’s initial start date.
Please see below for next steps:
1. Our account management team will review your request and contact you via the phone number you submitted. Our goal is to respond to all requests within 1–3 business days, but timing could vary based on holidays, volume, and extenuating circumstances.
2. We will review your account specifics and collect your feedback over the phone. If you are unable to answer our call, you can call us back at the same number which called you. This will connect you directly to an account manager who is familiar with your account. The sooner you call us back, the sooner we can process your request.
3. If a change or termination is permitted (per the terms and conditions), our account management team will send you a change order or cancellation agreement for your signature. This document must be signed and returned to Zurple on or before the 25th day of the month for your request to become effective the subsequent month.
A. Ex: If you return your cancellation agreement on or before June 25, your account will close on July 31, and you will not be billed for August.
B. Ex: If you return your change order on or before June 25, your changes will go into effect on July 1 and will be reflected on your July bill.
Changes to, or cancellation/termination of, your Zurple account is NOT final until the change or cancellation confirmation provided by account management has been signed and returned.
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