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Seeking solution oriented customer advocacy representatives with a passion for service!

This role will provide customer support via phone and email. This person will support a variety of services activities to maintain and improve customer retention and loyalty including customer onboarding and training.


  • Answer support emails, calls and complete other related tasks in a timely manner
  • Record detailed activities of customer interactions
  • Perform tasks related to our GoLive process from set-up through customer training
  • Handle billing requests
  • Assist with the development of the department including process documenting and training materials.
  • Create and track cases for product and traffic departments


  • Prefer 1+ years of experience in customer-facing roles including customer service, marketing, sales, or related field
  • Ability to work and collaborate in a team environment
  • Adaptable and drive to grow and learn
  • Experience with a ticketing system or CRM (Salesforce, Netsuite) preferred
  • Industry (SaaS and/or real estate) experience a plus
  • Knowledge of basic marketing concepts, general knowledge of PPC a plus
  • Proficient computer skills (CRM Systems, Microsoft Suite)
  • Self-motivated and proactive with a positive attitude
  • Ability to demonstrate excellent problem-solving skills
  • Excellent organization skills and able to prioritize and multi-task well
  • Strong verbal & written communication skills with a keen attention to detail
  • Great phone skills and experience handling inbound/outbound customer calls

What we offer:

  • Competitive hourly + monthly bonus opportunities
  • Opportunities for advancement
  • Fun company culture
  • OTE: $31,000.00 to $35,000.00 /year
  • Benefits? Yeah, we have that too! Medical, Dental, Vision and 401K with company match!

To apply for the position, please send your resume to apply@zurple.com with the subject “Customer Advocacy Support Representative”.

Zurple is an Equal Opportunity Employer (EOE)

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